Large tech support companies are the opposite option to a one-man band. They will often have multiple technicians and support crews in multiple locations. And they may even have locations all over the world. It is true that there are many top-notch computer support companies in this category around the world that you can trust that would do a good job for you.
They have the staff and resources to do a lot of work, much more so than a self-employed or small business. So, what’s at stake is their schedules, prices and availability.
Unfortunately, these companies may not give small business owners the service, response time and support you desire. In most cases, they are busy serving large, profitable clients. They may also charge huge fees to cover their own huge overhead of staff and offices. If you own a large corporation, you’ll probably be best off this way since you have a budget to big IT. On the other hand, if you own a small business with a limited IT budget, however, the best option for you may be elsewhere.
For a large tech support company, you’re not necessarily a big profit-maker, so you may leave your experienced consultants for more profitable customers and leave the support of your network to a fledgling technician. From a business owner’s perspective, you can’t blame them for taking this approach, but when you think about it as a customer, you’ll be uncomfortable with the way they treat you that can easily be brushed aside. As is commonplace with large vendors, the larger your company gets, the less individualized your services will be.
You may not always have the same consultant working on your network, and you may not be able to speak directly to a consultant when you call. Being part of a large franchise doesn’t mean you are guaranteed great service. It doesn’t automatically mean that you buy their good business sense, technical skills, and or customer-focused services. Having been in business in this industry for years, you get quite a bit of experience working with other small business computer consultants. That experience includes a lot of horror stories, and I’ve heard the frustrations that business owners have with all the technology service vendors. Based on that experience, we believe the best option for small businesses is an independent consulting firm that is locally owned and operated.
For such companies, they are large enough to provide backup support and quick response times, but small enough to provide personal service. This is the best way to provide consistent and professional service. We don’t believe that this model is the only option, and the size of the company is certainly not the only way to know in advance how professional and competent they are. From here, let’s further consider what to look for when choosing a computer consultant for your business. Choosing a computer support company is not an easy thing to do. There are horror stories out there about incompetent computer repair gurus who are causing more problems as a result of their loose morals and total incompetence.
If you talk to your own friends and colleagues, I’m sure you’ll hear a number of unfortunate experiences they’ve encountered in this field. One reason for this is that the computer repair and consulting industry, like many other industries, has its own share of incompetent and unethical businesses. It can be difficult to get misleading information, unqualified technicians, etc. when they simply don’t have the skills and ability to do the job right. It’s an embarrassing and little-known fact about the industry, but it’s one that everyone can claim. In other words, it’s not regulated like many other professional service industries. As a matter of fact, many of the businesses in this industry were started because the owners were laid off or fired from their jobs and couldn’t find work somewhere else.
In other words, many of the so-called professionals are useless and make lazy repair shops look like the pinnacle of virtue and competence. Industries such as electricians, plumbers, lawyers, real estate agents, dentists, doctors, accountants, etc. are heavily regulated to protect consumers from taking substandard jobs and getting ripped off. However, the computer industry is still very unregulated and anyone who can put up a shingle can advertise themselves as a computer expert. Even if they are honestly trying to do a good job for you, their inexperience could cost you dearly in lost network speed and performance or corrupted data files.