If you’ve often experienced disappointment with the services of a computer consultant, it will be very interesting to see how you avoid it. Small technical glitches and repairs can sometimes be frustrating enough to interfere with other things because they seem inconsequential, but they will hinder your business in a big way, especially if they are not.
Most of the time, business owners seem to be under the assumption that they can solve these small problems quickly, although that’s not always the case. If you’ve hired an incompetent consultant before, you know that a simple project can turn into an all-day ordeal, and you’ve probably experienced it dragging on for weeks or more. Abominably, your minor repairs occur repeatedly, even after they’ve been fixed, and often require multiple follow-ups and phone calls. To make matters worse, your consultant may charge you for additional visits when the problem should have been fixed when you first paid for the repair.
Take into account the inconvenience and downright disruption that these things cause to your business. Unlike car or home repairs, a computer network issue could completely disrupt your business, taking you offline for hours and even longer and disrupting your business for a few days. For example, this situation can happen. You are in a situation where you hire a consultant to upgrade your business’s network, but he is working over a deadline and you are still experiencing problems. He does not promptly respond to your calls and acts as if you are the problem. Furthermore, in the end, he is asking for more money from you.
Your stress levels will escalate considerably while your network comes back online or sits there waiting for your project to be completed. Furthermore, your consultant will be even more frustrated with you for not keeping his promises, despite his initial assurances to you that he would be very diligent in getting the job done. When it comes down to reality, you have a business to run and no time to deal with the technical issues and incompetence of your consultant. Worst case scenario, you may have a big proposal that needs to be submitted today. You may also have sales leads or client orders that get worse by the minute and ruin your relationship with the client.
Since you, like most business owners, are already working behind schedule, computer problems exacerbate stress and work delays to levels you’ve never experienced. If you’ve ever had this type of experience, you’ll know that I’m not exaggerating. In order to prevent this from happening to you, or to prevent it from happening to you again, you need to examine what brings this situation about in the first place. The most important thing you can do to avoid problems with your computer consultant is to prioritize your satisfaction.
Do you want to focus on response time or price? If the quality of your work is more important to you, you won’t be able to do it fast enough. Also share things like whether it’s important to have regular updates and status reports on your network or whether an email is enough right now. The best course of action you could take is to clearly communicate to your computer consultant before you hire him if a quick response is a priority. You should also explain in detail what you think prompt means. You should also communicate things like how many minutes you expect him to return your calls.
If you expect them to be on site the same day you call, or within a week, check with them before you sign the contract. Some computer consulting companies may be more expensive but may offer a higher quality of workmanship and customer service. If you take one or the other, you won’t be able to make it either. Again, you need to determine this before you sign a project or contract. Think about and create a list of the qualities and characteristics that are most important to you. Then share this list with your consultant so that they can customize their services to suit you.