The role of the CSE is one of the most important roles in the organization.

The role of the CSE (Client Support Executive) is
One of the most important roles in the organization.
It is the business foundation of a managed services business that ensures maximum customer satisfaction and solid high performance in terms of retention.
Needless to say, customers are the best prospects for new business.
Someone who has been responsible for providing infrastructure in some form in the past.
It really helps to have someone in the CSE who has been responsible for providing infrastructure in some way in the past.
They should be strong in external relationships with customers and internal organizations.
This CSE role should give a sense of true overall ownership of the account.
In other words, they need to be good at pointing out problems and letting the company know about them.
In supporting your clients, you should not become strangely accustomed to communicating problems to the business.
The CSE must take a leadership role in resolving issues that are affecting the client.
If the client has a problem and the CSE feels that the client is not the one they care about; if the CSE feels that it is not about them, that is a big problem.
When they take on this role, they must feel complete ownership and they must be respected by the client’s upper management.
They need to become an extension of the CI O’s team, and they need to make sure that their part of the client’s infrastructure is working well and on budget.
They also need to periodically review the performance of what they are managing, including the results of SLAs. Also, for discussions regarding parts of the infrastructure that you manage.