Basically, outsourcing IT support will be the fastest and surest way to solve your computer problems. However, as the number of companies offering computer repair services and support continues to grow on a global scale, it can be difficult for business owners to know which vendor is best for them. Today, there are several types of outside computer support available.
First, there is the telephone support provided by the big, well known software and hardware vendors. If you’ve ever tried to get tech support from a big manufacturer or store, you know how stressful it can be. In general, many vendors do not offer free support.
Even if they do offer it, it’s usually very limited and only available via email or web response forms. Additionally, if you are lucky enough to get to a support department, you will still be going through an almost maze of phone options. Often, they’ll be located in a different country, and the rep may not only be unfamiliar with the technology but may also have difficulty understanding the language.
This is because many technology companies outsource their customer service because it’s cheaper than hiring their own workers in their home country. Also, every time you call, another person may be assigned to you, and most won’t have any specific knowledge of your business or what you’re trying to accomplish. Not only that, but there’s another problem with vendor support. That is that they won’t help you solve problems that aren’t directly related to the vendor’s hardware or software. For example, let’s assume you’re having problems connecting to your local provider.
If their service isn’t causing the problem, you probably won’t be able to deal with it. The cause could be in a variety of places. It could be that your firewall isn’t set up correctly or that your cables aren’t connected correctly. Even if your problem is partially related to the hardware on your system or another software, they’re very unlikely to help you. A computer support hotline service is like a prepaid calling card. For a set fee, you get a number to call 24/7 technical support. While that may sound reasonable, it may be a bit of a short-sighted idea. If you’re a home user with a simple application problem or some questions about it, this service might work well for you. But if you’re a business that deals with specialized data, you don’t want an inexperienced technician to give you advice. Also, many of your problems will need to be analyzed in the field. That said, these services are set up to provide basic computer support, not to provide complex support such as troubleshooting server issues, data recovery assistance, or maintenance. Also, hiring a part-time technician is also a common practice.
This is often someone who has left the IT department of a company, been fired, or lost their job due to a restructuring. Whatever the reason, these are people who decided to start a business with the dream of making a lot of money by providing computer support to small businesses. When this is the case, they generally try to do a good job for you. They mean well, often do the work inexpensively, and they usually want to please their customers. Maybe they were referred to you by a friend or business associate. He has the intention to provide good service but there are some conditions that you need to consider before hiring him to work on your network. Most of these people work from home and there are no secretaries or clerks who can handle your requests.
The main problem with this approach is response time. If your business has a major network crisis, you need to be able to get in touch with your consultant and get a callback or response right away. Yet another issue you’ll encounter is availability. What would you do if your technician was out of town for a week or had to be hospitalized? Or what happens when several of his clients experience a major emergency at the same time? These are all frequent scenarios that happen to a computer technician who has not established best practices and systems in his business.
If he is only supporting the network on a part-time basis, then your emergency situation will be a low priority for him. Whether his job is guaranteed or not is another major issue for the part-timer. Most part-timers don’t have a professional contract, proposal, or invoice, which means they don’t have a written contract or agreement to rely on if something goes wrong. In addition, most contractors are not insured and will not expect to be compensated h if you accidentally screw up your network or lose data.